“We would prefer to consider a, hungry, buyer- head that is oriented and shape it from what is effective at Southwest, than try to change somebody who’s appear through an organization that views life differently’s practices ,” she says. That’s not to imply Southwest never hires refugees in the history airlines.But, notices Phelps happen as frequently as you may think.”
In other words, the business measures expertise in line with the proposition that who you’re as an individual matters for around what you know at any stage — and subjects potential workers to a onslaught of persona checks before they join the organization. Through the years, Southwest has increased to something of a science the practice of understanding why is them check determining its star entertainers, and creating collection exercises interviews, and other techniques to probe for those same characteristics in new personnel.
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We’re battle-blessed, battle- attempted people. Everyone we incorporate should have a number of that knight spirit.”
That’s one purpose Southwest, much like ING Strong, is cautious to complete its rates with industry experts — people who have the right skills however the mistaken mindset to contribute to the cause. As it pertains to flight attendants or luggage handlers, Phelps and her acquaintances would rather recruit, say, academics or servers or police (and sometimes do) than grizzled flight experts. “We would prefer to consider an eager, keen, customer- head that is concentrated and form it as to the is useful at Southwest, than try to change someone who’s appear through a company that views existence differently’s behaviors she says.